COMPANY PROFILE
EB-GIFT is operated by SPACE MEDIA LIMITED If you have any comments, requests, questions or concerns about EB-GIFT, please feel free to contact us by email.
- Company Name
- SPACE MEDIA LIMITED
- Location
- ROOM B, 4/F.,
CHEUNG LUNG INDUSTRIAL BUILDING,
10 CHEUNG YEE STREET,
CHEUNG SHA WAN, KOWLOON, HONG KONG. - Established
- 19 September 2012.
- Contact Email
- info@eb-gift.com
Display of Product Prices
The price of each product is shown on our website as the “Price.”
The total amount of selected products is displayed as the “Subtotal,” and when shipping costs are added, the resulting amount is displayed as the “Total.”
The Total represents the final payment amount. No additional fees or discounts apply to the payment amount.
Payment Method
Product payments can be made using a credit card or prepaid card (hereinafter referred to collectively as “Cards”).
After Payment
As stated in our Terms of Service, completing the identity verification process after payment is a mandatory requirement for order shipment.
Even if payment has been completed, orders will remain on indefinite hold if identity verification cannot be completed, and refunds will not be issued under any circumstances.
Once identity verification is successfully completed, orders will be shipped sequentially by the daily shipping cutoff time (3:00 p.m. JST on weekdays).
Returns and Exchanges
We do not accept returns of any products under any circumstances.
Exchanges are only accepted in the following cases:
- The product was severely damaged or soiled during delivery.
- The product received differs from the product ordered.
However, exchanges will only be processed if all of the following conditions are met:
- The issue is reported within 24 hours of receiving the item.
- The item was received at the original shipping address.
- The item was received by the original recipient listed at the time of shipping.